Support

Booking and payment help for customers

• Questions about an offer or event details: use the messages in your enquiry so the DJ can reply.
• Payment did not complete: open your booking page. If the payment does not show as paid, you can try again before the payment deadline. Unpaid bookings expire.
• Charged but the booking does not show as paid: contact support with your booking link.
• After an event, if something went wrong, you can report a problem from the booking page. This can place the DJ payout on hold while it is reviewed.

DJ account and payout help

• Payout setup runs through Stripe Connect from the Payouts page in your DJ dashboard. You need a ready payout account before customers can pay for your offers.
• Payout status and holds are shown on the Payouts page. Payouts are prepared 48 hours after a booking is completed, and are held while a refund, dispute or reported problem is open.
• If your account is stuck in Stripe's verification, complete Stripe's requested steps first. Contact support for anything that still does not work.
• DJ compensation for cancelled bookings is settled manually by SpotMyDJ and is not paid automatically.

Cancellation and refund help

Cancel from your booking page. The cancellation policy and the refund shown there apply, as described in the Terms of Service. Safety, force majeure and mutual cancellations are reviewed manually by SpotMyDJ. Approved refunds go back to the original payment method through Stripe, which can take several business days.

Technical problems

Tell us what you were doing, the page address, and the time it happened. Do not include passwords or card numbers. For password problems, use the Forgot password link on the login page.

Emergency and safety

SpotMyDJ is not an emergency service. If anyone is in danger at or on the way to an event, call your local emergency number first (112 in Denmark and across the EU). To report a safety concern about a DJ, customer or booking afterwards, contact support. DJs can also choose a safety reason when cancelling a booking.

What to expect

Support requests are reviewed manually. Payment, refund and payout problems may require checking records with Stripe, so some cases take longer. Financial cases are reviewed by SpotMyDJ operators, who can only act after verifying the current payment and payout state.

Business information